Order Issues
I need to edit or add to my order.
Because our orders process quickly, we're unable to guarantee changes can be made once an order is confirmed—but we'll always do our best!. If you need to make a change, email us at [email protected] right away with the following to give us the best
My order has shipped, but I want to cancel it.
Unfortunately, once an order has shipped, we're unable to cancel it or make any changes. However, if you'd like to return or exchange your order once it arrives, we're happy to help! Just reach out to us at [email protected] and we'll walk you throug
My package is lost in transit.
Yikes! We're sorry to hear your package seems to be lost in transit. Friendly reminder: Orders ship same day if they're placed before 2pm EST; otherwise, they'll ship the following day. From there, orders typically arrive in 3-7 business days. So, if
My order arrived damaged.
We're so sorry to hear your order arrived damaged. That's definitely not the experience we want you to have!. Please reach out to us at [email protected] and include the following so we can get this resolved for you quickly:. Once we have those, we'l
I received the wrong item in my order.
Yikes! We're sorry to hear you received the wrong item in your order. No worries though—we've got you covered. Please reach out to us at [email protected] with the following so we can get this sorted for you quickly:. Once we have those, we'll be bet
An item is missing from my order.
We're sorry to hear something was missing from your order. No worries though—we're happy to help! Please reach out to us at [email protected] with the following:. Once we have those, we'll look into it and get back to you right away!